Unify Your Customer
Experience in 360°
CRM, helpdesk, telephony, AI automation, and unified communications (Voice, Email & SMS) — all in one platform built for modern teams.
Everything your team needs,
nothing you don't
UCX360 brings together the tools your CX, support and operations teams use every day into a single, unified workspace.
Workflows & CRM
Automate customer journeys with event-based triggers, unified timeline and bulk contact import.
Helpdesk & SLA
SLA-driven ticketing, response time tracking, and full customer interaction history.
Telephony & SMS
PBX integration, call logging, missed call follow-ups and CDR.
Email & Calendar
IMAP, Outlook, Gmail sync with unified omnichannel timeline.
AI Automation
Call transcription, sentiment analysis on calls & communications, email analysis, AI-triggered workflows and voice shortcuts for hands-free navigation.
Analytics
Custom dashboards, real-time KPIs and role-based reporting.
REST API & Developer Tools
Full REST API with JWT auth, webhooks and encrypted parameter support.
Multi-Workspace & RBAC
Logical separation per team with strict Role-Based Access Control and custom roles.
Collaboration
Threaded comments, @mentions, file sharing and presence.
Audit Trails & Security
Enterprise-grade audit logs tracking every user action, login, and configuration change.
Landing & Support Pages
Custom forms that auto-create workflows from templates.
Surveys & CSAT/NPS
Collect customer feedback seamlessly with automated survey forms and response tracking.
See it in action
Explore the tools your team will use every day.
Connects with your existing stack
A Dedicated Partner Portal
Manage all your clients from a single pane of glass. Shipped in v1.7, our partner dashboard is built specifically for IT resellers and Managed Service Providers who need full visibility across client accounts.
- ✓ Multi-Tenant Control: Switch between client workspaces seamlessly.
- ✓ PBX Provisioning: Guided wizards for Yeastar and 3CX client setups.
- ✓ Billing & Usage: Monitor CDR, call volumes, and SMS usage per client.
Common questions
What is UCX360?
Which PBX systems does UCX360 support?
How long does setup take?
Is there a free trial?
Trusted by teams worldwide
"UCX360 unified our telephony and CRM overnight. Lost calls are now followed up automatically — churn dropped 18%."
"The AI call transcription alone saves our team 3 hours a day. The workflow automation is genuinely impressive."
"Best helpdesk platform we've used. Multi-workspace and RBAC means every team sees exactly what they need."
Let's start a conversation
Have questions about pricing, the partner program, or need a custom demo? We'd love to hear from you.